Dear Customers,
As a dedicated professional with over three decades of experience in engineering and logistics, I understand the critical importance of timely deliveries. It is with sincere regret that I inform you of potential delays affecting our shipping services across the United States.
The Cause of the Delay
Due to a recent update from our third-party technology partner, CrowdStrike, there has been a global technical disruption. This unexpected issue has impacted our logistics operations worldwide. While our teams are working tirelessly to ensure pickups and deliveries continue across all regions in the U.S., there may still be delays.
Affected Orders and Warehouses
• Affected Warehouse: All U.S. Warehouses
• Affected Orders: Orders placed after July 18, 2024 (local time)
Expected Impact on Delivery Times
We anticipate that the processing and delivery times for affected orders may be extended by 1-2 business days. This delay is a direct consequence of the technical difficulties we are experiencing. I fully appreciate how this may cause inconvenience, and I am truly sorry for any disruption this may cause to your plans.
Our Response and Mitigation Efforts
Our emergency response plan has been activated to address this issue promptly. Our dedicated teams are working around the clock to minimize the impact and expedite the resolution of these technical challenges. We are deploying additional resources and employing all available strategies to ensure that your shipments reach their destinations as quickly as possible.
Commitment to Our Customers
Your safety and satisfaction are our top priorities. Regular maintenance and prompt issue resolution are integral to our operations, and we are committed to maintaining the highest standards of service. We deeply value your trust and patience during this time.
Keeping You Informed
To ensure you stay updated on the situation, we will provide regular updates through our website and social media channels. Transparency is crucial, and we want you to be fully informed as we navigate through this challenge.
We deeply regret any inconvenience this may cause and thank you for your continued support and understanding.
If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service team. We are here to help and will do our utmost to assist you during this time.
Thank you for your understanding and cooperation.